Addresses employee inquiries, assists applicants through Facebook Messenger

SYKES employees and even job applicants will now have an easier time reaching out to the top contact center with the launch of its new AI chatbot. Accessible in a few taps through the SYKES Philippines Facebook page (@SYKESPHofficial),SARAH or SYKES’ Automated Recruitment Assistant and HR Helpdesk acts as an intelligent online extension of the company’s HR Helpdesk. SARAH’s launch came right in time as it can help easily resolve various concerns of employees and jobseekers anytime and anywhere, even while social distancing.
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